Privacy Policy & Terms of Service

1. Information We Collect

Contact Form

When you submit an enquiry through our website, we collect your full name, company name (optional), email address, phone number (optional), service of interest, and cargo details. This data is processed by Formspree and delivered to our team at sales@pivotscl.com.

Website Analytics

We use Vercel Analytics and Vercel Speed Insights to understand how visitors use our website. These tools collect page views, navigation patterns, device type, browser, operating system, and country of origin. They do not use cookies and do not collect personally identifiable information.

2. How We Use Your Data

Contact form data is used solely to respond to your shipping enquiry, provide freight quotations, and follow up on service requests. Analytics data is used to improve website performance and understand which services attract the most interest. We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Sharing

Your enquiry data is processed by Formspree, Inc. (USA), a GDPR-compliant data processor acting on our behalf. Analytics data is processed by Vercel, Inc. (USA). We may disclose personal data if required by law or by a regulatory authority in the Kingdom of Saudi Arabia.

4. Your Rights

Under Saudi PDPL

In accordance with the Saudi Personal Data Protection Law (PDPL, effective September 2023), you have the right to be informed about the personal data we hold, access a copy of your data, request correction of inaccurate data, request deletion where no legal obligation requires retention, and object to the processing of your data.

Under GDPR (EU Visitors)

EU residents additionally have the right to data portability, objection to automated decision-making, and to lodge a complaint with their national supervisory authority. To exercise any of these rights, contact us at sales@pivotscl.com.

5. Data Retention

Contact form enquiries are retained for up to 3 years for business and legal purposes. You may request deletion at any time by emailing sales@pivotscl.com.

6. Cookies

Our website does not use tracking cookies. Vercel Analytics operates without cookies using privacy-preserving techniques.

7. Third-Party Links

Our website links to external services including LinkedIn, Google Maps, and WhatsApp. We are not responsible for the privacy practices of those services.

8. Changes to This Policy

We may update this policy periodically. The date at the top of this page reflects the most recent revision. Continued use of the website constitutes acceptance of the current policy.

1. Use of This Website

This website is provided for informational purposes only. By accessing it, you agree not to use it for unlawful purposes or in any way that disrupts or damages the website.

2. No Reliance on Content

The information on this website is general in nature. Freight rates, transit times, and service availability are subject to change without notice. Contact us directly for confirmed quotations.

3. Intellectual Property

All content on this website — including text, design, graphics, animations, and code — is the intellectual property of Pivot Shipping Company. No reproduction or redistribution is permitted without prior written consent.

4. Limitation of Liability

Pivot Shipping Company shall not be liable for any indirect, incidental, or consequential losses arising from use of this website or reliance on its content. Actual freight liability is governed by the terms and conditions of the bill of lading or airwaybill issued at the time of each shipment.

5. Governing Law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Riyadh.

6. Contact

For questions about these terms or our privacy practices, email us at sales@pivotscl.com.